Good data and performance measures allow the MTA, the City, and the public to better assess the current state of bus service.
Report on performance in a way that riders can easily understand. Agencies should report metrics that allow the public to assess service quality. For example, instead of reporting “Wait Assessment,” it would be better to report the average extra minutes riders are waiting for buses beyond the scheduled time.
Allow public access to information about bus performance through a comprehensive open data policy. Data should be reported on a frequent, regular basis and should be in an accessible format that allows for use by independent watchdogs and app developers.