Many New Yorkers who use public transit every day have very little knowledge of the bus network. Even bus riders hesitate to travel on routes they are not familiar with. Solutions exist to make our system more welcoming and easier to use.
Provide users with real-time information via countdown clocks at stops and on buses (e.g., “The next stop is Broadway Junction”).
As part of rethinking our network, we should develop new types of routes and use design to make them easy to use. For example, some routes could provide connections to the subway from far-flung areas, other routes could serve as local neighborhood circulators, and others could serve as interborough connectors. These new route types could be rebranded with distinctive colors and numbering, creating a network that’s easier to navigate.